Terms and Conditions


PRICES & POLICIES

Toner Worldwide reserves the right to update, change, or modify our pricing and policies at any time. Toner Worldwide and its vendors take many precautions to assure our products are new and genuine from their advertised manufacturer. We assume no liability for damages resulting from the use of consumables in any manufacturer’s machine other than normal vendor/brand warranties.


PAYMENT TERMS

Customers approved on terms are net 30 from the date of invoice. Terms may be established by completing our Customer Credit Application. Three industry trade references and banking information are required to open terms.

Return check charge is $30.00. No shipments will be made to accounts that are fifteen (15) days past due or over their credit limit. VISA, MasterCard, Discover, American Express, Paypal, and checks are accepted at the time of order. All customers set to CC terms will be invoiced and charged within 24hr of product shipping. 

Remittance address: Toner Worldwide, PO Box 3372, Chatsworth, CA 91313


FREIGHT POLICY

Toner Worldwide ships all packages in accordance to standard carrier policies in an outer protective carton intent for resale. We can address and accommodate any special requests in many aspects of the shipment including rush orders or shipping with your carrier. Our general policy is to ship all package orders placed by 1:45pm PST via UPS, and LTL truck shipments (generally 150+ lbs.) that are received by 11:30am PST.


RETURNS POLICY

All items must be returned in resalable condition, shipped back to us enclosed in an outer protective carton in the same manner as we shipped out.

Requests for returns must be made within 30 days of the invoice date. All returns require a return merchandise authorization (RMA) number. This can be obtained by contacting your sales rep or our returns department. Please make sure this RMA # is on the shipping label or packing slip when returned.

All items must be returned in saleable condition and in the original manufacturer’s labeled packaging. They must include all packing materials and blank warranty cards. Please do not write anything or stick labels on the original packaging, as this will make it non-salable.

Credit will be given when the product in question has been received back by Toner Worldwide and the return has been processed and approved. The items will be inspected and toner cartridges will be weighed, product that is found to be used or not from Toner Worldwide will not be accepted.

There is no restocking fee within 30 days if it is not a customer fault. After 30 days from invoice Toner Worldwide reserves the right to not accept any returns, yet if approved after 30 days they are subject to a 10% restocking fee. Returns within 30 days yet based on a customer error will also be subject to a 10% restocking fee, and freight will not be reimbursed.

Customers who return merchandise that is found to not originally be sold by Toner Worldwide will have the product returned to them at their expense. In addition, a 15% administrative fee will be charged.


CANCELLATION POLICY

Most orders are prepared for same-day shipment within the hour after order is received.  Cancellation after it shipped will be subject to a restocking fee of 10% and no credit on shipping. The customer can call their rep or the returns department and request a return merchandise authorization (RMA) number.


SHIPPING / ORDERING ERRORS

All return requests that result from shipping or ordering errors should be made no later than 15 days after the invoice date. Returns resulting from our shipping errors (short shipments, mis-ships, etc.) will be shipped back on our account, please inquire if a pickup or label is needed to be created. Ordering errors caused by the customer will be subject to a 10% restocking fee to cover warehouse costs, and you will be responsible for return shipping. A credit will be issued after the return has been processed, and no deductions from invoice will be made beforehand.


DEFECTIVE RETURNS

Cartridge-based copier and fax supplies require a letter from the manufacturer or Authorized Service Technician describing the defect along with a copy of the service log for the last year. The letter must be on an authorized service company's letterhead, and provided prior to the issuance of an RMA.

All claims of defective product must be made within 30 days of the invoice and returned with the OEM box in a protective outer box. The items will be inspected and toner cartridges will be weighed. Product that is found to be non-defective, used, or not from Toner Worldwide will not be credited. A replacement may be exchanged for the same product depending on current price and availability.

 

SHIPPING DAMAGE / CLAIMS

Toner Worldwide inspects all packages before shipping to ensure they are in good resalable condition. If you receive a damaged package, please note the problem when signing the shipping receipt and inform both Toner Worldwide and the freight carrier within 15 days. Keep all boxes until further advised by the freight carrier and please comply with all of the specific carrier's rules and procedures regarding claims. Keep all records of correspondence to include date of claim and with whom you have spoken with.